How can we help you today?

Resources

FAQ & Glossary

Need us to investigate a report?

Request A Review

Have a question?

Contact Us

Recent Articles

Can I purchase add-ons for my 3 Vehicle History Reports + 1 Lien Check order?

The only add-on available to 3 Vehicle History Reports + 1 Lien Check is the...

Can I order a report for a “classic” vehicle?

Unfortunately, not. If you wish to verify the past history, current cond...

Where can I download the Car Care app?

You can download the CARFAX Canada Car Care app from the Google Play Store a...

Possible total loss-vehicle, title/registered to an insurance company

It’s possible to see an indication of Total Loss without the vehicle being b...

Insurance claim amount

The insurance claim amount on CARFAX Canada Vehicle History Reports can chan...

Insurance Claim

Insurance claim records appearing on a CARFAX Canada Vehicle History Report ...

Recovery amount

In some instances, a claim amount reported to CARFAX Canada may reflect a re...

Why is the claim amount higher than the value of the vehicle?

This can happen when a waiver of depreciation endorsement (i.e.,OPCF 43 or 4...

What is the difference between an estimate and a claim?

The estimate or estimate repair on a CARFAX Canada Vehicle History Report re...

What is a zero-dollar ( $0.00 ) claim?

Indicates damage has occurred, however the claim amount shows as zero dollar...