Why is there information appearing on my report that wasn’t there before?

While we have access to billions of records, there may be other information about this vehicle that has not been reported to CARFAX Canada. Our reports are a snapshot in time, reporting all the information available to us from our data sources at that time. We receive new records from our data sources every day – some of which may be for an event that occurred in the past. 


It is our position that displaying all data records available to CARFAX Canada including damage records that we receive years after the actual event, is in the best interest of Canadians as it helps to inform consumers of potential problems with used vehicles that they may consider purchasing. Hiding accident/damage (or any relevant) information from potential purchasers just because we did not receive the data immediately after the damage event is not in the best interest of consumers because it prevents them from making more informed decisions.


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Why was structural/frame damage reported?

A participating data source has reported that the vehicle has sustained frame damage, which can weaken the structure of the vehicle and may result in vehicle being negatively branded (i.e. Salvage, Rebuilt) by a provincial vehicle registration authority if it has not been already. 


This may also appear if:


  • Vehicle was previously used by law enforcement,
  • A snowplow was attached to the frame,
  • A trailer hitch was attached to the frame,
  • Other components were attached to the frame,
  • There were signs of excessive rust/corrosion,
  • Signs of non-compromising damage to the frame



Modifications, such as these, to the vehicle’s frame are unlikely to result in vehicle’s structural and/or mechanical integrity being weakened, meaning it is unlikely a vehicle would be negatively branded by a provincial vehicle registration authority.


Please note we are unable to obtain additional information from our sources related to these announcements.


Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic and/or auto technician to make sure the vehicle is functioning properly. We would also recommend speaking with your provincial vehicle registration authority to further ensure vehicle can be registered with and operated in your province.


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