If your order was placed and redeemed more than 180 days ago, your order is no longer accessible online. To purchase a current report(s) for your vehicle(s), please visit www.carfax.ca/order.

If you require an offline copy of your expired report(s) for your records, please return to support.carfax.ca and select "Contact Us" to request a PDF copy of your expired report(s). When submitting your request, please include:

  • VIN(s)
  • Email address associated with your order for the report(s) required