FAQ

Please note - the CARFAX Canada team is currently operating on a holiday schedule from December 24th to January 1st 2025. While our offices will remain closed during that time, we will have a member of our Customer Support team available via email during the hours listed below: 

 
Eastern Time

December 24^th 9am until 5pm EST

December 25^th CLOSED

December 26^th 9am until 5pm EST 

December 27^th 9am until 5pm EST 

December 28^th 9am until 5pm EST

December 29^th CLOSED 

December 30^th 9am until 5pm EST

December 31^st 9am until 1pm EST

January 1^st CLOSED

CARFAX Canada’s Customer Support team can be reached by email here.

No, lien checks are not available for purchase on their own and cannot be purchased/added later to a Vehicle History Report.

When you purchase a CARFAX Canada Vehicle History Report + Lien Check or a Vehicle History Report + Lien Check (BC) there's a lien check included.

The 3 Vehicle History Reports + 1 Lien Check also includes one lien check.

There are some rare instances when a value is not available for a vehicle, including:  

• If the vehicle was manufactured before the year 2000 
• If it's not an automobile (e.g., motorcycles, RVs, boats, etc.) 
• If the vehicle is a rare or exotic unit 
• If the vehicle is valued at less than $1,000
• If the vehicle has an odometer reading less than 500 KM or more than 500,000 KM

There are some rare instances when History-Based Value is not able to provide a valuation for a vehicle, including:

• If the vehicle was manufactured before the year 2000
• If it's not an automobile (e.g., motorcycles, RVs, boats, etc.)
• If the vehicle is a rare or exotic unit
• If the vehicle has negative branding (e.g., stolen, unfit, salvage, rebuilt or non-repairable)
• If the vehicle is valued at less than $1,000
• If the vehicle has an odometer reading less than 500 KM or more than 500,000 KM

No, additional lien checks cannot be added to your order as lien checks are not available for purchase on their own.

If you need an additional lien check, we suggest purchasing a CARFAX Canada Vehicle History Report + Lien Check or CARFAX Canada Vehicle History Report + Lien Check (BC) from www.carfax.ca/order.

Unfortunately, not.

If you wish to verify the past history, current condition and/or the lien status of a classic vehicle, please:

• Take a thorough test drive
  
• Have the vehicle inspected by a qualified mechanic or auto technician to ensure the vehicle is functioning properly
• Speak to the seller to discuss vehicle history further. They have service, damage, repair and/or other documentation to share with you
• Contact the province's personal property security registry for more information on obtaining a provincial lien search for a classic vehicle

If you are receiving an error message regarding the VIN you have entered, please see: What does the "We couldn't verify your VIN" message mean?

The only add-on available to 3 Vehicle History Reports + 1 Lien Check is the "Add ICBC Check" option which costs $20.00 + tax. This add-on is optional but recommended for vehicles with current and/or prior BC registration history. If you need additional reports, please visit www.carfax.ca/order. 

Yes, we obtain data from all over Canada and the United States. So, if the vehicle is currently in the U.S. or has ever been in the U.S., we will report on all U.S. history available to us that you would expect to find for Canadian vehicles such as registration history, service history, open recalls and damage history.

Please note, we do not report on U.S.-based liens. If you are interested in a U.S. vehicle's lien status you will have to request that information from the seller/owner of the vehicle.

Yes, you have 180 days from date of purchase to redeem your 3 reports and 1 lien check.

We will send you a friendly email reminder when you have 30 days and 7 days remaining to run any un-redeemed reports.

Once a report is redeemed, your report data is available for 180 days. Your 3 Vehicle History Reports + 1 Lien Check dashboard will show you the date of expiration once you've redeemed a report.

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

If your report is titled Vehicle History Report (BC) or Vehicle History Report + Lien Check (BC), we have received any/all estimate, insurance claim and/or glass repair data from ICBC for that vehicle.

If your report has one of the above titles but still contains a notification stating "Please note: this vehicle has been registered in British Columbia but this report does not include information from ICBC..." please contact Support by visiting support.carfax.ca and clicking "Contact Us."