FAQ

Can I buy a lien check?

No, lien checks are not available for purchase on their own. 

When you purchase a CARFAX Canada Vehicle History Report + Lien Check (formerly Verified Report) or a Vehicle History Report + Lien Check (BC) (formerly VerifiedBC Report) there’s a lien check included. The 3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack) also includes one lien check. 


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Can I get another lien check with my 3 Vehicle History Reports + 1 Lien Check purchase?

No, lien checks are not available for purchase on their own.

 If you need an additional lien check, we suggest purchasing a CARFAX Canada Vehicle History Report + Lien Check (formerly Verified Report) or CARFAX Canada Vehicle History Report + Lien Check (BC) (formerly VerifiedBC) report(s).


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Can I order a report for a “classic” vehicle?

Not from our website, no.


Reports can be purchased for classic vehicles, however, information available through our data sources can be limited. To request a report on a classic vehicle, please contact our Customer Support team by calling 1-866-835-8612.



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Can I purchase add-ons for my 3 Vehicle History Reports + 1 Lien Check order?

No, the only add-on available to the 3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack) is the Add ICBC Check. If you need additional reports, please visit www.carfax.ca/order.


If you’d like to add ICBC information to your vehicle history report, please contact our Customer Support team.


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Do CARFAX Canada reports have US information?

Yes, we obtain data from all over Canada and the United States. So, if the vehicle is currently in the US or has been in the US, we will report on all known US history you would expect to find for Canadian vehicles such as registration history, service history, open recalls and damage history.

Please note, we do not report on US-based liens. If you are interested in a U.S. vehicle’s lien status you will have to request that information from the seller/owner of the vehicle.


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Does a 3 Vehicle History Reports + 1 Lien Check order expire?

Yes, you have 180 days from date of purchase to run your 3 reports and 1 lien check.


We will send you a friendly email reminder when you have 30 days and 7 days remaining to run any un-redeemed reports.


Once a report is redeemed, your report data is available for 180 days. Your 3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack) dashboard will show you the date of expiration once you’ve redeemed a report.


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Does my report contain ICBC information?

If the report is titled VEHICLE HISTORY REPORT (BC) (formerly ClaimsBC) or VEHICLE HISTORY REPORT + LIEN CHECK (BC) (formerly VerifiedBC) and is free of any disclaimers above the Report Summary, all ICBC damage, estimate and insurance information shared by ICBC has been included on your report.


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Do I have to Add ICBC Check?

You are not required to Add ICBC Check on your report. We do recommend adding this information to ensure an accurate reflection of the vehicle’s damage, estimate and insurance history if the vehicle has been registered in British Columbia.


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Do I need a VIN to order a report?

No, you can order a report anytime you like.


Just make sure you redeem your report(s) with a VIN within 180 days of purchase or your report will expire.


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Do I need to own the vehicle to order a CARFAX Canada report?

No, anyone can order a CARFAX Canada report. 


To order a report, you'll need a valid email address and a credit card or PayPal account. A VIN will be required to generate a report but you can place an order prior to having the VIN and then add the VIN at a later date.


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