This message means that we are unable to decode your Vehicle Information Number because it is not a recognized VIN for a passenger car or light truck, manufactured after 1980 and intended for sale in Canada or the U.S., or it is a unique vehicle type (see below) that we are unable to decode and/or generate a report for. Unique vehicle types/VINs that we are unable to generate a report for include, but are not limited to:

  • All-terrain vehicle
  • Boat
  • Camper/motorhome/RV
  • Classic vehicle (any vehicle manufactured prior to 1981)
  • Heavy equipment
  • Motorcycle
  • Personal watercraft (i.e. Jet Ski, Sea-doo)
  • Snowmobile
  • Trailer
  • Vehicles originally intended for sale outside of Canada and the U.S.

To double check the compatibility of the VIN of your passenger car/light truck, please visit:

If you continue experiencing issues with the VIN of a passenger car/light truck that you've entered, please contact our support team by returning to and clicking "Contact Us." Please include the VIN and identify the vehicle's year, make and model in your submission. If you have a photo of the VIN plate, you can include that as well.

Not sure where to find the vehicle's VIN plate, please see: Where can I find the VIN?