If you did not receive a receipt for your purchase, please check your junk/spam folders.

If you're unable to locate your email receipt, please return to support.carfax.ca and click "Contact Us." Please include the following information:

  • VIN
  • Report Number
  • Email address associated with the order
  • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account