A zero-dollar insurance claim indicates that damage occurred, but the monetary value is either unknown or the claim is still in progress. Reasons may include:

  • The insured did not follow through on a reported claim. Typically, they either decided to pay out of pocket or did not follow through with any repairs as damage was minimal,
  • The insurance company denied the claim, for reasons such as the insured was under the influence while driving or did not have comprehensive coverage,
  • The claim has not yet been paid or settled. It is possible that the claim is still too new, and information not yet updated. Be mindful of the claim date and report date,
  • In rare circumstances, the insurance company offsets the claim amount by the amount recovered through the sale of the vehicle,
  • The insurance company recovered the cost of repairs from another insurance company after initially paying for the repairs,
    • If the insurance company did not pay for the repairs but another party's insurance did, the claim amount may be reported as a negative dollar amount.
  • In instances of a total loss claim and/or vehicle being branded Salvage by ICBC, a $0.00 claim will be reported by ICBC

Please note we are not able to obtain nor provide further details pertaining to the claim amount.

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic and/or auto technician to make sure the vehicle is functioning properly.