A zero-dollar insurance claim indicates that damage occurred, but the monetary value is either unknown or the claim is still in progress. Reasons may include:

  • The insured did not follow through on a reported claim. Typically, they either decided to pay out of pocket or did not follow through with any repairs as damage was minimal.

  • The insurance company denied the claim, for reasons such as the insured was under the influence while driving or did not have comprehensive coverage.

  • The claim has not yet been paid or settled. It is possible the claim is still too new, and information not yet updated, be mindful of the claim date and date of the report.

  • In rare circumstances, the insurance company offsets the claim amount by the amount recovered through the sale of the vehicle.