If you can't find your order confirmation email:

  • Check your junk or spam folder
  • Visit www.carfax.ca, click "Lost your order?" and follow the instructions to have your order re-sent to you by email
    • Please allow up to 10 minutes for your email to arrive, and please also check your junk/spam folder
  • Return to support.carfax.ca, click on "Contact Us" and include the following information to request your order be re-sent to you:
    • VIN
    • Email address associated with the order