If your report title includes "(BC)," and there are no damage, estimate or insurance records showing up on the report, that means ICBC and our other participating data sources have no damage records to share for this VIN. As always, we recommend getting an inspection and taking a test drive to confirm the condition of the vehicle.

If the report has a banner noting "Please note: This vehicle has been registered in British Columbia but this report does not include information from ICBC...," please see: My report says it does not include information from ICBC for more information

Orders can be accessed via the order confirmation page immediately after completing your order and for 180 days from your order date by clicking the "Access Your Order" button in your order confirmation email.

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

Lost or can't find your order confirmation email? Please see: How do I find my order confirmation email?

If you're unable to order a vehicle history report from www.carfax.ca/order please:

• Ensure you are entering a valid VIN (if entering a VIN at time of purchase)
  • If you are receiving an error message regarding the VIN you have entered, please see: What does the "We couldn't verify your VIN" message mean?
• Complete all required fields on the order and/or payment page(s)
• Try refreshing your browser and/or closing the browser and re-visiting the page
• Ensure you are using a supported, modern internet browser and that your device operating system is also up-to-date

If you are receiving an error message regarding the VIN you have entered, please see: What does the "We couldn't verify your VIN" message mean?

If you continue to experience ordering issues please return to support.carfax.ca, click on "Contact Us" and include the following information so that we may review and assist with your request:

• VIN and vehicle's year, make and model
  
• Email address
• Which report type you are attempting to order
• A brief description of your ordering experience
• Include a screenshot/image of any/all error messages you are receiving when trying to complete your order (optional)

There is no login for a 3 Vehicle History Reports + 1 Lien Check orders.

If you need to your 3 Vehicle History Reports + 1 Lien Check order to view your report(s), or to redeem another report, please refer to your order confirmation email and click on "Access Your Order"

Lost or can't find your order confirmation email? Please:

• First check your junk or spam folder as your email provider may have filtered there
• Visit www.carfax.ca, click "Lost Your Order?" and follow the instructions to have your order re-sent to you by email (please allow up to 10 minutes for your email to arrive, and please also check your junk/spam folder)
• Return to support.carfax.ca, click on "Contact Us" and include the following information to request your order be re-sent to you you:
  • Email address associated with the order

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

Orders can be accessed via the order confirmation page immediately after completing your order or by clicking "Access Your Order" button in your order confirmation email.

Lost or can't find your order confirmation email? Please:

• First check your junk or spam folder as your email provider may have filtered it there
• Visit www.carfax.ca, click "Lost Your Order?" and follow the instructions to have your order re-sent to you by email.
  • Please allow up to 10 minutes for your email to arrive, and please also check your junk/spam folder
• Return to support.carfax.ca, click on "Contact Us" and include the following information to request your order be re-sent to you:
  • VIN
  • Report number
  • Email address associated with the order
  • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

That's okay, you can order a report without a VIN.

If you order a report without a VIN, just make sure you redeem your report(s) by entering a valid VIN within 180 days of purchase or your order will expire.

If you do not have the VIN, please contact the seller/owner of the vehicle to obtain this information.

If you are receiving an error message regarding the VIN you have entered, please see: What does the "We couldn't verify your VIN" message mean?

History-Based Value leverages millions of current and historical data records to accurately predict a vehicle’s value. History-Based Value factors in a vehicle’s unique history like odometer reading, prior damage, ownership history, service history, use type, location, and market trends to determine a custom-built value for each car. An active lien on a vehicle will not impact the History-Based Value given for that vehicle.

What is a lien?

What do I do if the seller has a lien on the vehicle?

Yes, U.S. residents and businesses (excluding California) can order CARFAX Canada reports from www.carfax.ca/order.

Please note, we do not report on U.S.-based liens. If you are interested in a U.S. vehicle's lien status you will have to request that information from the seller/owner.

If you've ordered a report and no information is found and/or you see "VIN did not decode" on the report, chances are that the VIN entered is incorrect or could not be verified.

Please contact us by returning to support.carfax.ca and clicking "Contact Us." Please include:

• VIN (as it appears on the report)
• Vehicle's expected Year, Make and Model
• Vehicle History Report number or URL
• Confirmation of whether you are the owner of this vehicle
  • OPTIONAL: If you are the owner, please also include a photo of the vehicle's VIN plate or documentation containing the vehicle's VIN and Year, Make and Model information

If you have not ordered a report and want to see if our system will recognize a VIN, please visit www.carfax.ca/vin-decode.

If you have received a message related to the VIN entered, please see: What does the "We couldn't verify your VIN" message mean?

If your order was placed and redeemed more than 180 days ago, your order is no longer accessible online. To purchase a current report(s) for your vehicle(s), please visit www.carfax.ca/order.

If you require an offline copy of your expired report(s) for your records, please return to support.carfax.ca and select "Contact Us" to request a PDF copy of your expired report(s). When submitting your request, please include:

• VIN(s)
  
• Email address associated with your order for the report(s) required