FAQ

Do CARFAX Canada reports get updated?

CARFAX Canada Vehicle History Reports are just that, a reflection of the vehicle’s history as of the date and time the report was ordered. Once generated, new records are not added to an existing report. To obtain newer information, another report must be purchased.


In some instances, a report may be investigated to ensure the accuracy of the information on the report. If the investigation finds that any information is incorrect, our data sources will send an update that instantly reflects on that CARFAX Canada report.



View Full Article

What is a “cloned VIN?”

This means a vehicle has had its VIN changed to match the VIN of another vehicle. This is typically done by car thieves to hide a VIN that is registered as stolen. A stolen vehicle that has had its VIN changed could be seized by police. If you notice history coming from a different province or state that you believe to be incorrect, please contact the owner immediately or call our support team at 1-866-835-8612 to begin an investigation. If a VIN is confirmed as being cloned, often the records must be revoked from the province or state in question before they are able to be removed from the vehicle history report.


View Full Article

Where do you get the information for your reports?

We get our data from a wide variety of data sources such as service facilities, provincial records, law enforcement agencies, insurance companies and more.


Due to our agreements with these data sources and for other business reasons, we are unable to share the names of most of our data providers and/or disclose how/when we obtain this information. Rest assured, our data sources are reputable within their industries and their data is tested for accuracy.


If you are a licensed dealer or the owner of the vehicle and you believe your report could have an error, please click here so our Support team can assist you.


View Full Article