If you are using the Car Care app on your phone, uninstall and re-install the app as this tends to resolve most technical issues.

If you are using Car Care through a web browser:

  • Clear your browser's cache and cookies to fix the problem. Instructions to do this can be found here: https://support.google.com/accounts/answer/32050?hl=en
  • If - after clearing cache and cookies - you are still experiencing a problem, try using a different browser and/or device

If you still experience problems with our service after trying these steps please contact CARFAX Canada Support here and please include:

  • screenshot(s) of the issue
  • confirm browser version (web) or mobile app version (mobile)
  • confirm type of device you're using and device's operating system
  • any other additional information related to this issue