If you are using the Car Care app on your phone, uninstall and re-install the app as this tends to resolve most technical issues.

If you are using Car Care through a web browser:

  • Please ensure you are using the most current version of both your operating system and internet browser
  • Please ensure you are using a supported internet browser such as Google Chrome, Mozilla Firefox, Apple Safari and/or Microsoft Edge (current version)

If you still experience problems with our service after trying these steps please contact CARFAX Canada Support here, click "Contact Us" and please include:

  • Screenshot(s) of the issue
  • Confirm browser version (web) or mobile app version (mobile)
  • Confirm type of device you're using and device's operating system
  • Any other additional information related to this issue