If you are using the Car Care app on your phone, uninstall and re-install the app as this tends to resolve most technical issues.
If you are using Car Care through a web browser:
- Please ensure you are using the most current version of both your operating system and internet browser
- Please ensure you are using a supported internet browser such as Google Chrome, Mozilla Firefox, Apple Safari and/or Microsoft Edge (current version)
If you still experience problems with our service after trying these steps please contact CARFAX Canada Support here, click "Contact Us" and please include:
- Screenshot(s) of the issue
- Confirm browser version (web) or mobile app version (mobile)
- Confirm type of device you're using and device's operating system
- Any other additional information related to this issue