Orders can be accessed via the order confirmation page immediately after completing your order or by clicking "Access Your Order" button in your order confirmation email.

Lost or can't find your order confirmation email? Please:

  • First check your junk or spam folder as your email provider may have filtered it there
  • Visit www.carfax.ca, click "Lost Your Order?" and follow the instructions to have your order re-sent to you by email.
    • Please allow up to 10 minutes for your email to arrive, and please also check your junk/spam folder
  • Return to support.carfax.ca, click on "Contact Us" and include the following information to request your order be re-sent to you:
    • VIN
    • Report number
    • Email address associated with the order
    • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?