What do I need to order a CARFAX Canada report?

To order a vehicle history report, you will need a valid credit card or PayPal account for payment, an email address for us to send the report to and the VIN of the vehicle (optional).


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What is a CARFAX Canada report number?

Every CARFAX Canada report is assigned a report number that uniquely identifies your report for ease of reference. 


The report number can be found at the top corner of the report.


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What is a CARFAX Canada 3 Vehicle History Report + 1 Lien Check?

A 3 Vehicle History Report + 1 Lien Check (formerly VALUE Pack) order is a bundle of CARFAX Canada products that lets you check the history of three different vehicles for one low price. 

Each 3 Vehicle History Report + 1 Lien Check order comes with three Vehicle History Reports and one Lien Check. This allows you to compare the history of three vehicles, once you’ve found the vehicle for you, you can run a lien check to ensure there are no registered liens on that vehicle.


You have 180 days to generate all the reports included in your 3 Vehicle History Reports + 1 Lien Check order. We will send you a reminder email 30 days after you’ve ordered and 7 days before your order expires.


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What is a “classic” vehicle?

CARFAX Canada classifies a “classic” vehicle as any passenger car and/or light truck manufactured prior to 1981.

The VIN structure for a classic vehicle is not recognized by our system so you may encounter an error when trying to order a CARFAX Canada Vehicle History Report using a VIN from a classic vehicle.

Reports can be purchased for classic vehicles by contacting our customer support team by submitting a ticket here or by calling 1-866-835-8612.


 


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What is a VIN?

A VIN, also known as a vehicle identification number, is a unique 17-character serial number. 

Each of these 17 alpha-numeric characters has a specific meaning assigned to them which is how our system identifies a vehicle’s year, make and model (and other details).


The VIN is the primary identifier used to obtain vehicle information displayed on CARFAX Canada reports; please note that VINs do not contain the following letters: I, O or Q.


If you want to know more about your VIN, please visit https://www.carfax.ca/vin-decode to enjoy our complimentary VIN decoder.


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What's in a CARFAX Canada History Report?

Where can I find the VIN?

For most passenger cars and light trucks, the VIN will be located on the VIN plate (a black plaque) – which is usually located just under the windshield and/or in the driver’s side door jamb.


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Which report is right for me?


That’s entirely up to you! See below for our recommended report types by need:


Vehicle History Report + Lien Check (formerly Verified Report): Our most detailed vehicle history report. It includes accident history, registration information, a stolen vehicle check and other available records as well as a guaranteed Canadian lien search. Click here to learn more about what a lien is, and why it’s important to know if there is a lien registered against the car that you’re purchasing.


Vehicle History Report + Lien Check (BC) (formerly VerifiedBC): This report includes all the same information as a Vehicle History Report + Lien Check report but also includes all available damage, estimate and insurance information from ICBC – BC’s public insurance company. For more information, please see:  "What is a lien?" and/or What does “Add ICBC Check” mean?


Vehicle History Report (formerly Claims): A CARFAX Canada Vehicle History Report does not offer lien information, but does provide you with the car’s full accident or damage history, as well as registration and branding details from Canada (excluding Northwest Territories) and the U.S. This report will also tell you if the vehicle is marked as stolen along with other information and records.


Vehicle History Report (BC) (formerly ClaimsBC): This report is the same as our Vehicle History Report but also includes any available damage, estimate and/or insurance information from ICBC – BC’s public insurance company 


3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack): Great when you are shopping for a used vehicle privately. With the ability to run multiple reports on multiple VINs, you can compare various aspects of the vehicles and make an informed decision. We suggest that you apply the one included lien check to the vehicle that you intend to purchase.



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Why does it cost more to “Add ICBC Check”?

This is the cost to us and the general public to acquire this information from ICBC.


This fee only applies to vehicles that have current or past registration in the province of British Columbia.


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Why didn’t I receive a receipt for my order?

If you did not receive a receipt for your purchase please check your junk/spam folders.

If you’re unable to locate your email receipt, please submit a ticket here to our customer support team with the following information:

  • VIN
  • Report number
  • Email address associated with the order
  • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account


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