Yes, U.S. residents and businesses (excluding California) can order CARFAX Canada reports from www.carfax.ca/order.

Please note, we do not report on U.S.-based liens. If you are interested in a U.S. vehicle's lien status you will have to request that information from the seller/owner.

No, VIN Fraud Check is not a substitute for insurance or legal protection. It’s a tool to help you make informed decisions and avoid potential risk.

Provided you’ve purchased VIN Fraud Check and redeemed it by submitting a VIN, you should receive your VIN Fraud Check report within 1 business day. If you’re not seeing the email, check your spam or junk folder in your inbox. Occasionally, there may be a slight delay if we’re waiting for a specific data source to respond. But don’t worry—once the information is available, we’ll promptly send you the email with your VIN Fraud Check report. 

If you've ordered a report and no information is found and/or you see "VIN did not decode" on the report, chances are that the VIN entered is incorrect or could not be verified.

Please contact us by returning to support.carfax.ca and clicking "Contact Us." Please include:

• VIN (as it appears on the report)
• Vehicle's expected Year, Make and Model
• Vehicle History Report number or URL
• Confirmation of whether you are the owner of this vehicle
  • OPTIONAL: If you are the owner, please also include a photo of the vehicle's VIN plate or documentation containing the vehicle's VIN and Year, Make and Model information

If you have not ordered a report and want to see if our system will recognize a VIN, please visit www.carfax.ca/vin-decode.

If you have received a message related to the VIN entered, please see: What does the "We couldn't verify your VIN" message mean?

Rest assured, you’ll receive your Vehicle Monitoring email with the updated vehicle history report every 30 days throughout the length of your subscription, provided you have redeemed your initial Vehicle History Report (VHR). 

However, sometimes there might be a slight delay if we're waiting on a specific data source to respond. But don't worry—once the information is available, we’ll promptly send you the email with the Vehicle Monitoring information and the refreshed VHR. 

In the meantime, if you don't see the email in your inbox, we recommend checking your junk or spam folder just to make sure it didn’t end up there by mistake. We want to ensure you stay fully informed about any important updates to your vehicle's history. 

If you still have difficulties, feel free to reach out to us, and we’ll be happy to assist you! 

If your order was placed and redeemed more than 180 days ago, your order is no longer accessible online. To purchase a current report(s) for your vehicle(s), please visit www.carfax.ca/order.

If you require an offline copy of your expired report(s) for your records, please return to support.carfax.ca and select "Contact Us" to request a PDF copy of your expired report(s). When submitting your request, please include:

• VIN(s)
  
• Email address associated with your order for the report(s) required

Not to worry, this is normal for reports that are available on listing sites such as Kijiji, AutoTrader or dealership websites. These businesses may hide the VIN on a report for privacy and/or fraud prevention reasons.

Please contact the seller to ask to see the full report when you go to see the vehicle in person. If they do not have that version, they can contact us to request it.

Once you have the report containing the VIN or the seller has provided you the VIN, please contact our support team to request verification of the VIN and report number you have been provided matches our records.

To submit a report verification request, please visit support.carfax.ca and click "Contact Us." Please include the VIN and Vehicle History Report number in your submission.

This means that one or more of our data sources hasn't sent data over yet.

The report will automatically update - usually within minutes - once we have received a response from each of our data sources.

In order to provide the most up-to-date information in our reports, we search lien information in real time. If you order a Vehicle History Report + Lien Check, Vehicle History Report + Lien Check (BC) or redeem a lien check in your 3 Vehicle History Reports + 1 Lien Check order in the evening or on a weekend/holiday, the report might say "Almost done... We're just collecting info from our data sources" or the Report Status may display "Pending" until the following business morning when the data sources re-open. The moment lien information is available, your report will update and complete automatically.

If your report has not completed by the end of the next business day, please contact us at support.carfax.ca and clicking "Contact Us." Please include the VIN and Vehicle History Report number in your submission.

This most likely means that the option to add ICBC check was not selected at the time of purchase. There is a possibility that the CARFAX Canada Vehicle History Report you're viewing is missing important damage, estimate and/or insurance information from ICBC.

For more information on ICBC, please see: What does “Add ICBC Check” mean?

Yes, if your vehicle was registered in the U.S. and hasn't been registered in Canada, we can provide you the vehicle history though we do recommend running a report through our U.S.-based sister company: www.carfax.com

Please note, we do not report on U.S.-based liens. If you are interested in a U.S. vehicle's lien status you will have to request that information from the seller/owner of the vehicle.