To reset your Car Care password:

1. Click "Forgot password?" on the login screen
   
2. Enter your email address
3. An email with instructions on how to update your password will be sent to you

You can have up to 8 cars in your Garage.

You can leave a review up to 30 days after a service was completed on your vehicle.

If you are using the Car Care app on your phone, uninstall and re-install the app as this tends to resolve most technical issues.

If you are using Car Care through a web browser:

• Please ensure you are using the most current version of both your operating system and internet browser
• Please ensure you are using a supported internet browser such as Google Chrome, Mozilla Firefox, Apple Safari and/or Microsoft Edge (current version)

If you still experience problems with our service after trying these steps please contact CARFAX Canada Support here, click "Contact Us" and please include:

• Screenshot(s) of the issue
  
• Confirm browser version (web) or mobile app version (mobile)
• Confirm type of device you're using and device's operating system
• Any other additional information related to this issue

You may not be receiving the password reset email for two reasons:

• If the email address on file for your account is incorrect or invalid
  
• If the email has been automatically sorted to your junk/spam folder

Ensure you are using the correct email address and/or check your junk/spam folder to access the password reset email.

You receive notifications for all cars that are in your Car Care Garage.

If you are receiving notifications for a car that you no longer own, remove it from your Garage to stop future notifications.

Here's how:

No, the web and native app Car Care experiences have the same functionality.

It can take up to 7-10 days for a renewed registration to show up in Car Care.

As a Canadian resident, we have switched your default experience to the Canadian version of Car Care.

You still get access to the same great tool but adapted to your needs as a Canadian car owner.

Here's how the Canadian version of Car Care will be tailored to your needs:

• You can choose between English and French as your preferred language
  
• Any open recall notices are delivered based on recalls issued in Canada
• Your odometer reading is displayed in kilometres by default
• You no longer see the emissions and safety inspections features as they're not relevant in Canada

If you added your vehicle to Car Care using the license plate, your VIN will not show up in the Glove Box in accordance with Canadian legislation.