Car Care provides alerts on any active open recalls on your vehicle

Car Care does not provide information on pending or actioned recalls.

Note: we do not currently report open recalls for the following vehicles:  BMW, Ferrari, Genesis, Hyundai, Isuzu, Karma, Lexus, Lotus, Scion, Subaru, Toyota or Volvo.  We're doing our best to get recalls added for these vehicles and will advise impacted users as soon as the vehicle is supported.

CARFAX Canada Car Care is a free tool available both as an app for your mobile device and as a web experience that makes maintaining your car easy with the following features:

• View you car's historical maintenance and registration records
• Get notified of safety recalls
• See the recommended maintenance schedule for your car
• Get alerts for upcoming service
• Find service shops you can trust (currently only available through mobile experience)
  

Create a free Car Care account here to get started and/or download the free app from the Google Play Store and/or the Apple App Store

The Canadian and US versions of the Car Care experience have the same functionality with slight modifications to the user experience to meet the needs of car owners residing in each country.

Here's how the Canadian version of Car Care is tailored for the needs of Canadian car owners:

• Users can choose between English and French as their preferred language
• Any open recall notices are delivered based on the recalls issued in Canada
• Odometer readings are displayed in kilometres by default
• Users don't see the emissions and safety inspections features as they're not relevant in Canada

• Car Care’s normal maintenance schedule is based on OEM maintenance guidelines for each vehicle.
• We recommend using the severe maintenance schedule if you live in an area with severe climate (ex. cold winters), you want to maintain the highest possible value for your car, or your car is prone to repairs. We specifically define severe driving conditions as follows:
  • Stop and go traffic
  • Less than 8km per trip
  • In extreme heat, more than 32 degrees Celsius
  • In extreme cold, less than -12 degrees Celsius
  • In muddy, dusty or de-iced roads
  • Towing or hauling heavy materials
• Due to Canada’s cold winters, we have automatically set the maintenance schedule for any Canadian vehicles to severe. You can change this setting in the Maintenance Schedule tab at any time.

You can download the CARFAX Canada Car Care app from the Google Play Store and Apple App Store

If the service shop you use it not showing up on Car Care, it's because they are not a partner of CARFAX Canada.

To help your favourite shop become a partner, invite them using the "Suggest a Shop" form located under the Service History or Service Shops tabs within the Car Car web and/or mobile experiences.

The CARFAX Canada Car Care service is a free tool designed for vehicle owners to track maintenance on vehicles that they personally own.

Any alternative use of the service that violates the terms and conditions may result in termination of access.

CARFAX Canada does not currently provide recall information for the following makes of vehicles: BMW, Ferrari, Genesis, Hyundai, Isuzu, Karma, Lexus, Lotus, Scion, Subaru, Toyota or Volvo.

e're doing our best to get recalls added for these vehicles and will advise impacted users as soon as the vehicle is supported within the Car Care experience

If you have one of these vehicles, we highlight that open recalls are not supported for it. As an alternative we provide a link to the recalls section of the vehicle manufacturer’s website.

We do our best to keep your odometer reading updated by displaying the kilometres reported during your last service appointment. However, your odometer reading could have been reported incorrectly by mistake or it might be out of date.

To update your odometer reading, click on the edit symbol beside your mileage in the Car Care app.

If you believe odometer information appearing in your Car Care account is inaccurate and you are unable to modify it, please see: I believe information on my CARFAX Canada Vehicle History Report is inaccurate. What do I do?

When submitting a request to have data in your Car Care account reviewed, please ensure to note the following in your submission:

• the data in question is in Car Care,
• the email address associated with your Car Care account,
  
• the vehicle's VIN and license plate (incl. province)
• the vehicle's current odometer reading
• If available to you, please include a copy of the service invoice by clicking "+ Attach a file"
  

There are two reasons why your recent service is not showing up in Car Care:

• It can take up to 10 days for a service record to appear in Car Care
  
• You may have serviced your car at a shop that is not a partner of CARFAX Canada. 

To help your favourite shop become a partner, invite them using the "Suggest a Shop" form located under the Service History or Service Shops tabs within either the Car Care web or mobile experiences