Why does it cost more to “Add ICBC Check”?

This is the cost to us and the general public to acquire damage, estimate and insurance information from ICBC.

This fee only applies to vehicles that have current or past registration in the province of British Columbia.

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Why do I need a VIN to get a History-Based Value?

The CARFAX Canada History-Based Value uses specific vehicle history data to generate a VIN-specific value for each vehicle. To get this value, a complete Vehicle History Report is required to pull information like prior damage, ownership history, service history and use type.

What is a VIN?

Where can I find the VIN?

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Why didn’t I receive a receipt for my order?

If you did not receive a receipt for your purchase, please check your junk/spam folders.

If you're unable to locate your email receipt, please return to support.carfax.ca and click "Contact Us." Please include the following information:

  • VIN
  • Report Number
  • Email address associated with the order
  • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account

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Why do we set an expiry date to redeem a report that I've purchased?

For the most part, reports are purchased and used as part of the vehicle purchase process. This is typically 30 to 90 days, so most people do not run into any issues.

To avoid fraudulent activity by third parties such as reselling, misrepresentation and overcharging of our reports, we include an expiry on report purchases.

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

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Why is my History-Based Value not showing?

History-Based Value relies on information within the Vehicle History Report (VHR) to provide an accurate, VIN-specific value. Once you have bought a VHR, you must have a complete VHR for the History-Based Value option to appear.

There are some rare instances when History-Based Value is not able to provide a valuation for a vehicle. You can learn more about that here.

Most CARFAX Canada reports are ready to view within minutes. In some cases, you might see “Almost done…” or “Pending” appear on the report – meaning one or more of our data sources may not have sent the data for your vehicle yet. Your report will complete and automatically update once we have received a response from each of our data sources. At this point you can redeem your History-Based Value.

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Why is my postal code required to generate a valuation?

CARFAX Canada’s Value Range tool compares your vehicle to others that have recently sold close to your location. Your postal code is required to accurately adjust to your area.

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Why is the data in my 3 Vehicle History Reports + 1 Lien Check order valid for 180 days?

3 Vehicle History Reports + 1 Lien Check orders are designed based on research by CARFAX Canada and our partners that indicates most used vehicle purchasing decisions are made within this time frame.

It's worth noting that while all included reports must be redeemed within 180 days, each report generated within a 3 Vehicle History Reports + 1 Lien Check order is still accessible for 180 days from date the report was generated.

If you have questions related to an order that is now expired, please see: My order has expired. What do I do?

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Why is the year, make, model not showing on the report?

In some cases, if a vehicle is too old, too new or too unique, the vehicle's year, make, model and trim will not appear on the Vehicle History Report. 

In these situations, although we can't decode the VIN and show vehicle details on our reports, we will still provide you with all the vehicle history information that has been reported to us for that VIN.

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What does the Certified Pre-Owned (CPO) badge on the VHR mean?

Vehicles with the Certified Pre-Owned (CPO) badge have passed a series of strict maintenance and condition requirements, meeting the quality standards of the manufacturer's (OEM's) CPO program.

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