I can’t remember my login for my 3 Vehicle History Reports + 1 Lien Check order.

There is no login for a 3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack) orders.


If you need to access your 3 Vehicle History Reports + 1 Lien Check order to view your report(s), or to run another report, please refer to your order confirmation email and click on “ACCESS YOUR ORDER”


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I didn’t get my report, where can I find it?

If you did not receive your report, please check your email account’s junk/spam folders.

If you’re unable to locate your email receipt, please submit a ticket here to our customer support team with the following information:

  • VIN
  • Report number
  • Email address associated with the order
  • Last 4 digits of the credit card used to pay for the order OR the email address associated with your PayPal account

 


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I don’t have a VIN.

That’s okay, you can order a report without a VIN.


 If you order a report without a VIN, just make sure you redeem your report(s) within 180 days of purchase or your report will expire.


If you do not have the VIN, please contact the seller/owner of the vehicle to obtain this information. 


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I live in the United States, can I order a CARFAX Canada report?

Yes, U.S. residents and businesses (excluding California) can order CARFAX Canada reports from www.carfax.ca/order.

Please note, we do not report on US-based liens. If you are interested in a US vehicle’s lien status you will have to request that information from the seller/owner of the vehicle.


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I think the VIN is incorrect, what do I do?

If you’ve ordered a report and no information is found, chances are the VIN entered is incorrect.


Please contact our support team by submitting a ticket here or calling 1-866-835-8612.


If you have not ordered a report and want to see if our system will recognize it, please visit https://www.carfax.ca/vin-decode.


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My report doesn’t have a VIN.

Not to worry, this is normal for reports that are available on listing sites such as Kijiji, AutoTrader, or dealership websites. These businesses may hide the VIN on a report for privacy and/or fraud prevention reasons.

Once you have the VIN and the report number, you can contact our customer support team by submitting a ticket here to verify that the report you’re looking at is for the correct vehicle.



 


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My report says “Almost done...” or “pending,” what does that mean?

This means that one or more of our data sources hasn’t sent data over yet. 


The report will automatically update – usually within minutes – once we have received a response from each of our data sources. 


We search lien information in real time. If you order a Vehicle History Report + Lien Check (formerly Verified Report), Vehicle History Report + Lien Check (BC) (formerly VerifiedBC) or add a lien check in a 3 Vehicle History Reports + 1 Lien Check (formerly VALUE Pack) order in the evening or on a weekend/holiday, the report might say “Almost done... We're just collecting info from our data sources”  or the Report Status may display "Pending" until the following business morning – when the data sources re-open. The moment lien information is available, your report will update and complete automatically. 


If your report has not completed by the end of the next business day, please contact us by submitting a ticket here or by calling 1-866-835-8612.


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My report says it does not include information from ICBC.

This means the report purchaser did not agree to the inclusion of ICBC information on their report. There is a possibility that the CARFAX Canada Vehicle History Report you’re viewing is missing important damage, estimate and/or insurance information from ICBC.


For more information on ICBC, please see: “What does ‘add ICBC check’ mean?”


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My vehicle is in the US, can I still order a CARFAX Canada report?

Yes, if your vehicle is registered in the US and hasn’t been registered in Canada, we can provide you the vehicle history. We do recommend running a report with our sister company http://www.carfax.com.

Please note, we do not report on US-based liens. If you are interested in a US vehicle’s lien status you will have to request that information from the seller/owner of the vehicle.


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Report Types

Vehicle History Report (formerly Claims Report)

What information is on a CARFAX Canada Vehicle History Report?

A Vehicle History Report will contain any available information related to:

  • Year, make, model and trim information
  • Past and present registration history – including branding (irreparable, salvage, normal, etc.), previous use and number of previous owners
  • Service records – including dates, odometer reading, overview of services completed
  • Odometer readings 
  • Damage history – including glass repairs, police reported accidents, repair estimates, insurance claims, completed repairs, damages noticed and more
  • Recall status
  • Stolen status
  • U.S. history

CARFAX Canada Vehicle History Report (BC) (formerly ClaimsBC) will contain any available information as listed above in addition to any known damage, estimate and/or insurance information reported by ICBC – B.C.’s public insurer.

The amount of information that appears on a Vehicle History Report and/or Vehicle History Report (BC) report will vary from vehicle to vehicle.

CARFAX Canada Vehicle History Reports do not include a Canada lien search.


Vehicle History Report + Lien Check (formerly Verified Report)

What information is on a CARFAX Canada Vehicle History Report + Lien Check?

A Vehicle History Report + Lien Check will contain any available information related to:

  • Year, make, model and trim information
  • Past and present registration history – including branding (irreparable, salvage, normal, etc.), previous use and number of previous owners
  • Service records – including dates, odometer reading, overview of services completed
  • Odometer readings 
  • Damage history – including glass repairs, police reported accidents, repair estimates, insurance claims, completed repairs, damages noticed and more
  • Recall status
  • Stolen status
  • US history
  • Registered liens (we search for liens in all provinces that the vehicle has been registered)

CARFAX Canada Vehicle History Report + Lien Check (BC) (formerly VerifiedBC) will contain any available information as listed above in addition to any known damage, estimate and/or insurance information reported by ICBC – B.C.’s public insurer.

The amount of information that appears on a Vehicle History Report + Lien Check and/or Vehicle History Report + Lien Check (BC) report will vary from vehicle to vehicle.


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